The increasing acceleration of worker turnover makes knowledge capture and management a critical function for most organizations, large and small. Even organizations blessed with low turnover can benefit from capturing information detailed in present

The Ozer Paradox is unique to the high-technology space and refers to the paradoxical reality that as technical products get more expensive, they become less polished and harder to use. While not universal, this dynamic is pervasive enough to deserve

A funny thing happened on my way to writing a case study about eBay's use of their enterprise YouTube. Specifically, the discussion transitioned from tech talk, like identifying channels and moderation workflows, to the social forces driving eBay's d