The Ozer Paradox is unique to the high-technology space and refers to the paradoxical reality that as technical products get more expensive, they become less polished and harder to use. While not universal, this dynamic is pervasive enough to deserve

A funny thing happened on my way to writing a case study about eBay's use of their enterprise YouTube. Specifically, the discussion transitioned from tech talk, like identifying channels and moderation workflows, to the social forces driving eBay's d

Update:  Due to the Internet outage that interrupted our webinar, I will not make the VOD webinar available. Instead, since I’m giving a similar talk at Streaming Media East in NYC on May 24, I’ll post that version once it’s available. This should be available by mid-June. Sorry for the delay. Here are the downloadable files, including the handout and …