On-the-job training has a significant cost in learning materials and employee time. When ROI is king, is training worth it? That’s the issue explored by this white paper from the Streaming Learning Center.
Key findings include:
- That training can accelerate time to proficiency by 30 – 50%. With technical employees paid from US $35,000 – $100,000+, accelerating time to efficiency by even a few weeks will deliver a substantial return on investment.
- That training customer-facing technical staff improves customer satisfaction (78% of customers say that competent customer service reps are most responsible for happy customer experiences).
- That training is critical for hiring and retention, particularly with millennials (59% of Millennials report that opportunities to learn and grow are extremely important to them when applying for a job).
Like all industries, the streaming media ecosystem is complex and idiosyncratic, and employees new to streaming media need help to get up to speed quickly. Most managers already know this. If you’re looking for help convincing your bosses to invest in training, this white paper should help.
Click the button to download the white paper. Please contact firstname.lastname@example.org with any questions or comments.